How to Evaluate RMM Platforms Without Wasting Time on the Wrong Demos
A practical framework for shortlisting, trialling, and deciding — in under 60 days
James Hartley
James Hartley, MSP Vendors
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What you'll learn
Practical insights you can apply in your MSP the same week.
The five RMM capabilities that actually move the needle for growing MSPs
How to structure a 14-day trial so your team evaluates what matters, not just what's shiny
Pricing traps to watch for — per-device vs per-technician and what each means at scale
About the presenter
James Hartley
James has spent 12 years advising MSPs on tooling and vendor strategy. He's helped over 60 MSPs across the UK and North America switch RMM platforms without losing clients.
What attendees say
Exactly what our team needed
Apr 2025The presenter really understood the MSP world. Every example was relevant and the Q&A at the end gave us actionable takeaways we implemented within a week.
Practical and no fluff
Mar 2025Unlike most vendor webinars this wasn't a 45-minute sales pitch. Real data, real MSP scenarios, and a speaker who answered the hard questions directly.
Related resources
More research and guides from the MSP Vendors team.